1.1. The online store at https://www.safehug.eu is operated by entrepreneur Ing. Zdeněk Wallisch, with registered office at Skuteckého 1086/5, 16300 Prague 6, Company ID No. 06373003, registered in the Trade Register, non-VAT payer. You can contact us via email or phone.

1.2. Once you submit your order through the online store, the contract is concluded. We will confirm receipt of the order and the conclusion of the contract via email.

1.3. Please make payment within 15 days of the contract conclusion or later depending on the selected payment method.

1.4. As a consumer, you may withdraw from the contract within 14 days from the date of receiving the goods. Exceptions to withdrawal are listed in the full Terms and Conditions. We may withdraw from the contract at any time until you receive the goods. If you withdraw, you must return the goods including any gifts or bonuses within 14 days at your own expense. We will refund the payment within 14 days after receiving your withdrawal notice, but not before the goods are returned or proof of shipment is provided.

1.5. We process your personal data for the purpose of fulfilling contractual obligations and based on your consent as specified in these Terms and Conditions.

1.6. Ordering physical goods in our online store results in the conclusion of a purchase contract.

1.7. Entrepreneurs obtain ownership upon conclusion of the contract. Consumers or non-business entities obtain ownership upon receiving the goods, but not before full payment. If damaged goods are delivered, notify us immediately. If discovered during delivery, also notify the carrier.

1.8. Consumers may claim defects within 24 months of receiving the goods. Entrepreneurs may claim defects existing at the moment the risk passed to them within 6 months, or within 2 years in case of hidden defects. Detailed claim procedures are described in these Terms.

General Provisions

1.1. Scope of Terms. These Terms regulate contracts between us as the merchant and you as the customer via the online store and define mutual rights and obligations. The Terms also include mandatory information and provisions regarding personal data processing. Effective date: 1 October 2018.

1.2. Definitions:

1.2.1. We – the merchant Ing. Zdeněk Wallisch, Skuteckého 1086/5, Prague 6, Company ID 06373003, registered in the Trade Register, non-VAT payer.

1.2.2. You – the customer, which may be:

1.2.2.1. Consumer – a natural person not acting within business activities.

1.2.2.2. Non-business entity – a legal entity not acting within business activities.

1.2.2.3. Entrepreneur – a natural or legal person acting within business activity.

1.2.3. Online Store – our website interface located at https://www.safehug.eu where goods may be viewed and ordered.

1.2.4. Email – electronic mail available on the website of our online store.

1.2.5. Phone – telephone contact listed on our website.

1.2.6. Contracts – purchase contracts.

1.3. Relationship between Terms and Contract. These Terms form an integral part of the contract. Any differing provisions in the contract take precedence.

1.4. Governing Law. Matters not covered here are governed by the laws of the Czech Republic, especially Act No. 89/2012 Coll. (Civil Code) and Act No. 634/1992 Coll. on Consumer Protection, in accordance with EU law including Directive 2011/83/EU and Directive 2000/31/EC.

1.5. Severability. If any provision becomes invalid, the remaining provisions remain valid.

1.6. International element. Legal relations are governed by Czech law and disputes are decided by Czech courts. The Vienna Convention on International Sale of Goods does not apply.

1.7. Complaint resolution:

1.7.1. Out-of-court dispute resolution via the Czech Trade Inspection Authority (www.coi.cz)

1.7.2. By email

1.7.3. By phone

1.8. Supervisory authorities include:

1.8.1. Czech Trade Inspection Authority

1.8.2. Trade Licensing Offices

1.8.3. Office for Personal Data Protection

Ordering Goods and Contract Formation

2.1. Goods may be ordered by accepting the offer displayed in the online store via the website interface.

2.2. Ordering online is completed by selecting goods, adding them to the cart, filling in required information, selecting delivery and payment methods, and sending the order via the “Send Order” button.

2.3. Order confirmation will be sent to your email address including confirmation of contract conclusion and these Terms and Conditions.

2.4. Contracts are concluded in the Czech language and stored electronically.

Payment Terms

4.1. Payment methods:

4.1.1. Cash on delivery

4.1.2. Bank transfer to account: 670100-2213325262/6210

4.2. Payment must be completed before delivery, upon delivery, or according to the selected method within 15 days of contract conclusion.

Delivery Terms

5.1. Available delivery methods are listed on the website.

5.2. Delivery is not geographically restricted.

5.3. Ownership transfer occurs after full payment and receipt of goods.

5.4. Delivery time begins upon contract conclusion or payment if required in advance.

Right of Withdrawal

6.1. Withdrawal cancels the contract from the beginning and both parties must return received performances.

6.2. We may withdraw from the contract due to stock exhaustion, misuse of the ordering system, incorrect data, or pricing errors.

6.3. Consumers may withdraw within 14 days of receiving goods.

6.4. Withdrawal is not possible for customized goods, opened hygienic goods, perishable goods, or services already provided.

6.5. Withdrawal may be submitted using the withdrawal form by post or email.

6.6. The withdrawal deadline is met if the notice is sent on the last day of the period.

6.7. Goods must be returned unused and undamaged including accessories.

6.8. Refunds will be issued within 14 days after receiving the returned goods or proof of shipment.

Complaints and Defects

7.1. This section applies to consumers and non-business entities.

7.2. Warranty period is 24 months (12 months for used goods).

7.3. We guarantee goods are free of defects upon delivery and during warranty.

7.4. Extended warranty applies if specified on the product or packaging.

7.5. Warranty does not apply to normal wear, discounted defects, or improper use.

7.6. Claims must be submitted without undue delay within the warranty period.

7.7. In case of defects you may request repair, replacement, discount, or withdrawal from the contract.

7.8. Repeated defects may entitle you to replacement or withdrawal.

7.9. Claims may be submitted by sending goods to our registered address.

7.10. Claims will be processed within 30 days (45 days for non-business entities).

Personal Data Protection

9.1. Personal data is processed according to EU Regulation 2016/679 (GDPR).

9.2. Data is processed to fulfill contractual obligations and manage user accounts.

9.3. Data may also be used for marketing communication based on legitimate interest unless you opt out.

9.4. Data may be processed to protect legal claims and internal records.

9.5. With your consent, data may be used for personalized offers.

9.6. Data may also be processed to comply with legal obligations such as accounting.

9.7. Processed personal data includes:

name and surname address email phone number company ID and VAT ID

9.8. Cookies may be stored on your device when using the online store. You may refuse cookies in your browser settings.

9.9. You may object to marketing processing or withdraw consent at any time.

9.10. Personal data is stored only as long as necessary for the stated purposes.

9.11. Data may be processed by IT providers and service partners acting as processors.

9.12. Your rights include correction, access, deletion, restriction of processing, data portability, and objection.

9.13. Complaints regarding personal data processing may be submitted to the Czech Office for Personal Data Protection (www.uoou.cz).

Other Provisions

10.1. According to the Act on Electronic Sales Records, the seller must issue a receipt and register the transaction with the tax authority online, or within 48 hours in case of technical failure.

Legal relationship and general notices

1.1. Effective date. These website terms of use are effective from October 1, 2018.

1.2. Website. For the purposes of this document, our website means the set of all web pages forming our website operated at the address and all its subpages.

1.3. Service. For the purposes of this document, the service means an information society service that you use through our website and which is provided by entrepreneur Ing. Zdeněk Wallisch, with registered office at Skuteckého 1086/5, 16300 Prague 6, Company ID No. 06373003, registered in the Trade Register, non-VAT payer (for the purposes of this document referred to as “we” or equivalent expressions). By using the service, a legal relationship arises between us and the recipient of the service (referred to as “you” or equivalent expressions).

1.4. Web content. For the purposes of this document, web content provided to you within the service means all data you receive from us based on your request made through a web browser, in particular texts, images, and also the source code of the pages.

1.5. Scope of the service. No minimum scope of the service is guaranteed. The service may be temporarily or permanently unavailable, in whole or in part. Its user interface, appearance or functionality may change or be removed at our sole discretion without prior notice.

1.6. Service price. The service is provided free of charge. Technical equipment, software and connectivity required to access the service are paid by you.

1.7. Reservation of changes. These website terms of use may be updated and modified from time to time. Before using the web content, it is your responsibility to familiarize yourself with the current version.

1.8. General restrictions. It is prohibited to use any means to disrupt or bypass security measures associated with this service or any of our other services, related internet services, websites, or computer networks.

1.9. Limitation of liability. To the extent permitted by applicable law, you agree that we shall not be liable for any damage that may arise in connection with this service, and the agreed maximum compensation for such damage is limited to 0 CZK.

Copyright

2.1. Exclusion of license. If the web content is in whole or in part a copyrighted work and unless otherwise stated for individual components, we do not grant you a license to use the web content and it may not be used beyond legal limitations and exceptions without our explicit consent.

2.2. Database rights. Without our explicit consent you are not authorized to extract or otherwise use our databases. You also agree to refrain from similar actions in relation to our databases that are not protected under copyright law.

2.3. Links. If you link to our website, you acknowledge that you must not provide third parties with links that bypass our security or content distribution control mechanisms, such as links accessible only to logged-in users. We reserve the right to change the structure and content of the website or introduce new control mechanisms, which may result in previously obtained links becoming nonfunctional. You acknowledge that you are not entitled to compensation for any resulting damage.

Personal data, processing and temporary files

3.1. Legal framework. All personal data processing is carried out in accordance with EU Regulation No. 2016/679 on the protection of personal data (GDPR).

3.2. Processing of personal data for contract performance. Personal data entered as part of ordering goods or services are subject to the data processing conditions stated in documents you will be familiarized with before concluding the relevant contract.

3.3. Personal data entered elsewhere on the website. The following conditions apply only to personal data entered on our website that are not covered by the previous section.

3.4. Processing for marketing communication. If we obtain your electronic contact details, we may process your personal data to offer our goods and services via commercial communications based on our legitimate interest unless you opt out.

3.5. Processing based on legitimate interest. We process your personal data to evaluate website traffic and create statistics and records based on our legitimate interest in monitoring website operation and optimizing it. These data may be processed by service providers helping with website operation and traffic analysis.

3.6. Processing for legal obligations. Personal data may also be processed to comply with legal obligations, particularly when providing information to public authorities.

3.7. Scope of personal data processing. The personal data we process include:

3.7.1. name and surname,

3.7.2. address,

3.7.3. email address,

3.7.4. phone number,

3.7.5. company ID and tax identification number,

3.7.6. registration and settings data,

3.7.7. mutual communication records.

3.8. Objection to processing. You may object to processing for marketing purposes or withdraw previously granted consent at any time unless processing is required for contractual, legal or legitimate interest purposes.

3.9. Storage period. Personal data are stored only for the time necessary to fulfill the purposes described above. After the purpose expires, the data will be deleted.

3.10. Persons involved in processing. We process personal data as the controller. We may also use processors such as IT service providers, technology suppliers, marketing tools, and communication service providers who process data only according to our instructions.

3.11. Rights of the data subject. Regarding your personal data, you have the right to:

3.11.1. request correction of inaccurate or outdated personal data,

3.11.2. request confirmation whether processing is taking place and obtain information according to Article 15 GDPR and a copy of the processed data,

3.11.3. request deletion of personal data if it is no longer necessary for the purpose of processing or if processing is unlawful,

3.11.4. request restriction of processing under conditions defined by GDPR,

3.11.5. request transfer of personal data in cases where processing is based on consent or a contract,

3.11.6. object to processing based on legitimate interest, especially for marketing purposes.

3.12. Right to file a complaint. If you believe your personal data has been processed in violation of GDPR, you have the right to file a complaint with the Office for Personal Data Protection located at Pplk. Sochora 27, 170 00 Prague 7 (http://www.uoou.cz).

Temporary files stored on your device (cookies)

3.13. Our website may use cookies or similar technologies to store small data files on your device in order to provide and improve the service.

3.14. Technically necessary cookies. Some cookies are technically necessary for the functioning of the service, such as:

3.14.1. files representing the contents of your shopping cart,

3.14.2. files representing product filter preferences,

3.14.3. files representing language and currency preferences,

3.14.4. files representing delivery or payment preferences.

3.15. Cookies for enhanced services. Some cookies are used to improve the quality of the service and personalize it, including:

3.15.1. files containing information about your movement on the website used for anonymous analytics,

3.15.2. files used for advertising purposes,

3.15.3. files containing geographic location information.

3.16. Blocking cookies. Your browser may allow you to block cookies. If you do so, some parts of the service may not function properly (e.g. login, user account, language preferences).

User content uploaded to the website

4.1. Content control. Activities performed within this service are generally not subject to prior moderation or approval by us. However, we reserve the right to monitor content and filter or block it if necessary (e.g. spam or illegal content).

4.2. File storage. Within the service you may upload and store files on our servers (hereinafter “uploaded content”). We do not guarantee that uploaded content will remain unchanged or available. We are not responsible for any damage resulting from loss or corruption of uploaded content.

4.3. Third-party rights. By uploading content you confirm that you have sufficient authorization to do so and that the uploaded content does not violate third-party rights. If we become aware of unauthorized content, we may remove or block it without notice and cooperate with authorities investigating potential illegal activities.